Everything you need to know about how your personal data is kept safe at Batbaj, how it's used, and what rights you have — all explained clearly in plain English.
🔒 Core Pillars of Privacy
Protection is ensured at every level so you can play with complete peace of mind
Batbaj only collects the information necessary to provide you with our services. Requesting excessive or irrelevant data goes against our policy. The data we collect falls into two categories — what you provide directly, and what is collected automatically.
Information You Provide Directly:
Automatically Collected Information:
Commitment to Transparency: Batbaj never accesses your microphone, camera, or contacts without your permission. The app only requests the permissions it actually needs.
Batbaj uses your information only for specific, lawful purposes. If your data is ever used for anything outside the list below, you will be notified and your consent will be obtained in advance.
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Name, mobile number, email | Account Creation & Management | Contract Performance |
| KYC Documents | Age & Identity Verification | Legal Obligations |
| Payment Information | Deposit & Withdrawal Process | Contract Performance |
| Game History | Responsible Gaming Monitoring | Legitimate Interest |
| IP & Device Information | Fraud & Security Protection | Legitimate Interest |
| Usage Behavior | Service Improvement & Personalization | Compliance |
Batbaj never uses your data to serve advertisements on behalf of other companies. Our promotional messages relate solely to Batbaj's own offers and updates, and you can opt out at any time.
Batbaj stores data on international-grade cloud infrastructure. Servers are monitored around the clock and undergo regular security audits.
Technical Security Measures:
How long we retain your data:
In the event of a cyberattack or data breach, Batbaj will notify affected users within 72 hours and take all necessary steps.
Batbaj never sells your data. In limited circumstances, certain information may be shared with third parties. Each of those cases is clearly outlined below.
Important: All third parties working with Batbaj have signed data processing agreements and are required to maintain GDPR-compliant security standards.
The Batbaj website and app use cookies. Cookies are small text files stored on your device that help the website recognize you.
Types of cookies we use:
Batbaj does not use third-party advertising cookies. You can manage most cookies through your browser settings, though disabling essential cookies may affect the site's functionality.
Because Batbaj follows GDPR and international privacy standards, you have the rights listed below. To exercise any of them, email us at support@batbaj.click.
Request Process: Send any privacy-related requests to support@batbaj.click. Please clearly state the nature of your request. After identity verification, we typically respond within 15 business days.
Batbaj strictly prohibits anyone under the age of 18 from using the platform. Collecting data from minors is entirely against our policy.
If you share a family device, use the parental lock feature in the Batbaj app and always log out at the end of each session. If you suspect a child or teenager has accessed your account, contact support immediately.
Batbaj may update this Privacy Policy from time to time. For any significant changes, at least 14 days' notice will be given via email or an in-platform notification. The date of the most recent update is always displayed at the top of the policy.
For any questions, concerns, or requests regarding your privacy, please reach out through the following:
Batbaj's Privacy Policy is built in compliance with Curaçao law and GDPR standards. If we are unable to resolve a concern to your satisfaction, you have the right to file a complaint with the relevant data protection authority.
Read More
It's natural to wonder where your information goes when you do things online — especially when your account holds a copy of your NID, your mobile number, and payment details. For many new members joining Batbaj, the very first question is: "Is my information safe?" We take that question seriously and do our best to answer it honestly.
When building Batbaj's privacy policy, the first question we asked ourselves was: what does a Bangladeshi user actually want to know? They don't want to read a lengthy document written in legal language. They want straightforward answers — where does their NID photo go, is their bKash number being shared anywhere, and what happens if someone gains access to their account. This policy is our attempt to answer exactly those questions.
It's worth going into a bit more detail about KYC documents. Many people worry that sharing a copy of their NID is risky. In reality, Batbaj only requests these documents to verify your age and identity — a requirement under our international license. Once verification is complete, the document is moved to a separate encrypted storage that regular staff cannot access. Only a specific few members of the KYC team can view these documents, and every access is logged.
Payment information is another area worth clarifying. Batbaj never has access to your bKash PIN or account PIN. When you make a deposit, you are communicating directly with bKash's payment gateway — Batbaj only receives the transaction status, never the PIN or password. For withdrawals, only your mobile number is needed to send funds, and that number is stored in encrypted form.
A common question we get is — "Does Batbaj track my location?" The short answer is: partially. Your approximate location is inferred from your IP address, which is important for security purposes. For example, if your account is normally accessed from Sylhet and a login attempt suddenly comes from Moscow, that's a red flag — and Batbaj will alert you right away. However, Batbaj does not know your exact street-level location and makes no attempt to find it.
There is a common misconception about cookies. Many people assume cookies automatically mean tracking or a breach of privacy. Most of Batbaj's cookies are essential — without them, your login session cannot be maintained and you would need to sign in again on every page. Analytics cookies only look at aggregate data — for example, "5,000 users visited the Sports Betting page today" — not at you as an individual. There are zero third-party advertising cookies on our site.
Finally — every privacy and security measure at Batbaj serves a single purpose: so you can play with complete peace of mind. Data security is our responsibility, not yours. All we ask is that you stay alert — keep a strong password, avoid clicking unfamiliar links, and contact support immediately if you notice anything suspicious.
🛡️ Security Acknowledgement
Frequently Asked Questions